Reputation Control System

    Review Management
    protect your reputation

    Capture guest sentiment. Recover unhappy customers before they post publicly. Channel happy guests to Google & TripAdvisor.

    How It Works

    Automatically capture feedback and route it to the right place

    1

    Send Review Request

    After booking completes, guest receives email or SMS with feedback link

    2

    Guest Rates Experience

    Simple 1-5 star rating with optional feedback on a branded page

    3

    Smart Routing

    Happy guests (4-5★) → Google/TripAdvisor. Unhappy guests → Your inbox

    4

    Recover & Resolve

    Respond to negative feedback privately before it becomes a public review

    Review Features

    Powerful Features

    Everything you need to manage and improve your reputation

    Sentiment Analytics

    Track average scores, positive/negative ratios, and trends over time

    Smart Alerts

    Get notified of negative sentiment spikes and unresponded feedback

    Inbox Integration

    Negative feedback creates conversations in your Unified Inbox automatically

    Funnel Tracking

    See how many invites convert to responses, positive ratings, and public reviews

    Recovery Tracking

    Measure how many unhappy guests you've saved with response time metrics

    Platform Routing

    Direct happy customers to Google, TripAdvisor, Facebook, or your custom destination

    Protect Your Reputation

    Stop losing customers to bad reviews. Catch problems early and turn unhappy guests into loyal fans.