Privacy Policy

1. Scope and Roles

1.1 This Privacy Policy applies to:

• Visitors to our website
• Registered Users of the Services
• Customers whose information is collected through the Services by Users

1.2 For the purposes of applicable data protection laws:

• Users are generally the data controllers of Customer Information they collect
• Waiver Hog acts as a data processor on behalf of Users
• For User account information, Waiver Hog acts as a data controller

2. Information We Collect

2.1 Information Collected from Users

We may collect the following information from Users:

• Name, email address, phone number
• Business or organisation details
• Account credentials and preferences
• Billing and payment information (processed via third-party providers)
• Communications with Waiver Hog (e.g. support requests)

2.2 Information Collected from Customers

When Users use the Services, they may collect Customer Information, which can include:

• Name and contact details
• Date of birth or age confirmation
• Emergency contact details
• Waiver responses, signatures, and acknowledgements
• Any other information configured by the User

The scope of Customer Information is determined by the User.

2.3 Technical and Usage Data

We may automatically collect:

• IP address and device identifiers
• Browser type and operating system
• Usage data and interaction logs
• Cookies and similar tracking technologies

3. How We Use Information

We use personal information to:

• Provide, operate, and maintain the Services
• Authenticate Users and manage accounts
• Process transactions and billing
• Store and manage digital waivers and records
• Improve functionality, performance, and security
• Provide customer support and respond to enquiries
• Comply with legal and regulatory obligations

We do not sell personal information.

4. Legal Bases for Processing (Where Applicable)

Where required under applicable law (including GDPR), we process personal information based on:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent, where required

5. Disclosure of Information

5.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Hosting and infrastructure
• Payment processing
• Analytics and monitoring
• Customer support tools

These providers are bound by confidentiality and data protection obligations.

5.2 Legal Requirements

We may disclose information where required to comply with law, regulation, court order, or lawful request by authorities.

5.3 Business Transfers

If Waiver Hog is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International Data Transfers

Information may be stored or processed in countries other than the User's or Customer's country of residence. Where required, Waiver Hog implements appropriate safeguards to ensure lawful cross-border transfers.

7. Data Retention

7.1 Waiver Hog retains personal information only for as long as necessary to provide the Services and comply with legal obligations.

7.2 During an active subscription, waiver records are retained on behalf of Users. Upon termination, Users will be provided a reasonable opportunity to export their data, after which data may be securely deleted in accordance with our retention policies.

8. Security Measures

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no system can be guaranteed to be completely secure, and Users are responsible for maintaining the security of their account credentials.

9. User and Customer Rights

Depending on jurisdiction, individuals may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to or restrict processing
• Request data portability

Requests should be directed to the relevant User (for Customers) or to Waiver Hog (for Users).

10. Cookies and Tracking Technologies

Waiver Hog uses cookies and similar technologies to:

• Enable core functionality
• Improve user experience
• Analyse usage and performance

Users may manage cookie preferences through their browser settings.

11. SMS Communications and Opt-In

11.1 SMS Services. WaiverHog and its business clients may send SMS (text) messages to customers for transactional purposes, including but not limited to:

• Waiver completion reminders and confirmations
• Booking confirmations and updates
• Check-in notifications
• Review and feedback requests
• Important service-related communications

11.2 Consent and Opt-In. By providing your phone number during the booking process, completing a waiver, or otherwise engaging with our Services or the services of our business clients, you consent to receive transactional SMS messages related to your booking or activity. This consent is obtained verbally or through written acknowledgment during the booking or registration process.

11.3 Message Frequency. Message frequency varies based on your interactions with our business clients. Standard message and data rates may apply depending on your mobile carrier and plan.

11.4 Opt-Out. You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive a confirmation message and will no longer receive SMS communications from that sender. You may also contact the business directly or email support@waiverhog.com to opt out.

11.5 Help. For assistance with SMS messages, reply HELP to any message or contact support@waiverhog.com.

11.6 No Sharing for Marketing. We do not share your phone number with third parties for their marketing purposes. Phone numbers are used solely for transactional communications related to your bookings and activities with our business clients.

12. Children's Privacy

The Services are not directed to children under the age required by applicable law without appropriate parental or guardian consent. Users are responsible for ensuring lawful collection of information from minors where applicable.

13. Third-Party Links

The Services may contain links to third-party websites or services. Waiver Hog is not responsible for the privacy practices or content of those third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Services or by other reasonable means. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

15. Contact

Questions or concerns about this Privacy Policy or our data practices can be directed to Waiver Hog via the contact details provided on our website.